Return Policy
Return Policy – Ashborne London
As soon as you send your first email to our customer service regarding your return, your request will be processed. Due to the high volume of inquiries, it may not always be possible to respond immediately. There is no need to send multiple emails — your request will be handled as soon as possible. We strive to respond within 24 hours and are happy to assist you.
If, for any reason, you are not satisfied with the order you received, please contact us. At Ashborne London, we aim to ensure our customers are completely satisfied with the products they purchase from our suppliers. If you encounter any issues with the delivery or the product itself, please contact us and our team will assist you as soon as possible.
You may wish to return an order because the product does not meet your expectations, or for another reason. Whatever the reason, you have the right to return your order within 30 days of receiving it, without providing a justification. The cost of return shipping from your home to our return address is your responsibility.
Easy Returns in Three Steps
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Request the return form
Request the return form via info@ashborne-london.com.
Provide your order number, email address, and the reason for the return. We will process your request as soon as possible and provide you with instructions for returning the item. -
Send back your order
Return the items along with the completed return form to the address indicated on the form. Please use a trackable shipping method. As the sender, you are responsible for the return, and we want to avoid any misunderstandings. -
Receive your refund
Once the package is received, we will refund the purchase amount within 7 business days.
General Return Conditions
Returned items must be unused, undamaged, and in their original packaging. Unfortunately, hygiene products cannot be returned. Once we receive and inspect the returned item, we will refund the purchase amount within 7 business days using the same payment method used for the original order.
To be eligible for a return, your item must be in the same condition as when you received it — unused and in its original packaging. You must also provide the receipt or proof of purchase.
To start a return process, contact us at info@ashborne-london.com and always include your order number. If your return is accepted, we will send you a return form and instructions on how to send back your package.
Our products are shipped directly from our supplier and must also be returned directly to them.
Items returned without prior contact will not be accepted.
If you have any questions about returns, please don’t hesitate to contact us by email.
Frequently Asked Questions (FAQ)
What is the return period?
You can return your order within 30 days of receiving it.
How long does it take to receive my refund?
The full purchase amount will be refunded using the same payment method used for the original purchase. Once we receive the returned item, we inspect it to ensure it’s in its original condition and can be resold. Refunds are processed within 7 business days of receiving your returned item, provided it is in good condition.
What is proof of return?
You will receive proof of return from the postal service when you send your item back. Keep it safe, as it serves as evidence that you returned the order.
Why can’t underwear, masks, or hygiene/beauty products be returned?
Underwear, face masks, and beauty products are considered hygiene items. We take hygiene and public safety very seriously, which is why we do not accept returns for these products. This policy is also commonly applied by other sellers of similar products for the same reasons.
My product is damaged or defective. What should I do?
To help you as quickly as possible, please send us a few photos clearly showing the damaged area or defect. The best photos are taken on a flat, well-lit surface so the issue is clearly visible. We use this information to resolve your problem and to prevent it from happening again.
Did you receive the wrong product?
We do our best to process all orders correctly. However, mistakes can happen and you may receive the wrong item. We will, of course, correct this error and send you the correct product at no additional cost. If you have questions about receiving incorrect products, please contact our customer service team.
Can I return my order without contacting you first?
No, you must contact us before sending a return, as the return address may vary depending on the supplier of your order.
Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we are not responsible for lost return packages.
How can I contact you?
You can contact us by email at info@ashborne-london.com. We strive to respond within 24 hours and are happy to assist you.
Company Name: Ashborne London
Address: Tilburgseweg 23C, 5081 XH Hilvarenbeek, The Netherlands
Chamber of Commerce Registration Number: 89637704
Email: info@ashborne-london.com
Phone Number: +31 6 82970467